Processing your order
Orders received before 2pm will be processed that day (unless your order is placed on the weekend or on a public holiday). If for any reason we are unable to fill your requested order promptly you will be notified as soon as possible via email.
There is no cost for delivery of digital files
Digital files are delivered by download via hightail.com Digital files are not forwarded as attachments on email messages due to the large file size and inbox size restrictions. After we have successfully processed your order, you will receive an email with a download link button which will be valid for one week. If you have problems with your download or difficulty with access to the download file, you only need to contact us and we'll help you.
Following payment, we will contact you to provide you with a link to download your high resolution image file. As well as receiving your digital file, you will also receive a PDF Guide which expains a little about file size and file formats.
Files are formatted as high quality JPG files (no compression), in RGB colour mode. For more information about the file formats, CLICK HERE and read more under Digital Prints
Prints are despatched via Australia Post. 12 x 18 and 16 x 20 sized prints are shipped rolled inside a sturdy cardboard packing tube, 8 x 12 sized prints are flat in a cardboard pocket.
The cost of shipping will be added to your total during the checkout procedure and is based on the country and postcode of your shipping address.
Postage for up to 3 prints shipped domestically within Australia is $11.00
We will ship internationally to all country destinations that can be delivered by Australia Post.
Your internanational order may be subject to import duties and taxes, which may be levied once a shipment reaches your country. Please note: It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside Australia, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. These charges, if any are your responsibility.
All prices on our website are quoted in Australian dollars ($AUD) and include 10% GST.
If you are purchasing this item and your shipping address is not within the Australian zone, the GST component will be deducted from the total during checkout.
We use PayPal for secure online transactions.
Use your PayPal account or your Credit Card.
You don't need an 'account' with Paypal to process payments, you can also use your regular Credit Card or Debit Card if you wish. Look for this link on the Paypal login page.
This is dealt with on a individual basis, please contact Wendy if you are not entirely happy with your order.